MATCHA

We want your shopping experience to be completely satisfactory. We understand that circumstances may arise where you may need to exchange or return an item you purchased on our website.

Our exchange and refund policy is designed to provide you with peace of mind and establish a trusting relationship with our customers.

Item exchange: If you receive an item that does not meet your expectations in terms of size, color, or style, we offer you the option to exchange it for another item of equal or higher value.

To be eligible for an exchange, the item must be in its original condition, meaning unworn, unwashed, and with intact tags.

You have a 14-day period from the date of receiving your order to request an exchange.

Shipping fees: The shipping fees for returning the item are the responsibility of the customer unless there is a product defect or an error on our part during order shipment.

Satisfaction guarantee: Your satisfaction is our top priority. We are committed to providing you with high-quality products, but if you ever encounter an issue with your order, don't hesitate to contact us by email.

We want you to receive your items in the best possible timeframe and in perfect condition. Our delivery policy has been designed to provide you with a smooth, transparent, and reliable delivery experience.

We are committed to keeping you informed throughout the process, so you can feel reassured and confident when making purchases on our website.

Packaging: We prioritize the safety of your items during transportation. All our products are carefully packaged using protective materials to prevent any damage during transit. Whenever possible, we use environmentally-friendly packaging to minimize our impact on the planet.

Shipping Costs: The shipping costs are calculated based on the weight of the order, the destination, and the chosen delivery method. When you finalize your order on our website, the corresponding shipping fees will be clearly indicated before payment, allowing you to be aware of the associated delivery costs.

Your satisfaction is our priority, and we strive to make your shopping experience as enjoyable and hassle-free as possible.